Quality

At Wipro-01markets, Quality, like Integrity, is non-negotiable. We pursue quality with a missionary-like fervor and have put in place, robust processes to ensure we deliver quality by following Six Sigma and ISO processes and procedures. Our holistic, enterprise wide quality approach integrates multiple quality processes like Six Sigma, SEI-CMM Level 5, PCMM Level 5 and CMMI to deliver measurable business benefits with enhanced productivity upto 35%, cost savings upto 35% and faster time-to-market upto 75%.

The fact that we are partners for trans-national companies such as Hindustan Lever Limited (a Unilever Company), ICI, Gillette, Almana Hospital, Saudi Arabia JK Corp, and A V Birla Group among others, speaks for itself.

Six Sigma

The Six Sigma approach to quality is a disciplined, data-driven methodology that eliminates defects in any process or services. A quality level of Six Sigma means not more than 3.4 defects in a million opportunities.

Wipro 01markets is among the earliest adopters of Six Sigma in this industry in India. Using Six Sigma, we continuously improve process performance to ensure quicker deliveries, greater reliability, simplified processes for customers and employees and enhanced personal productivity.

A team of Black Belts facilitates Six Sigma project design and implementation across our functions and geographies. Customer satisfaction, a key performance indicator, receives emphasis using Six Sigma techniques. Further, rigorous methodologies and metrics are used to define, measure and improve quality continuously and hence maintain customer satisfaction.

How does it help you?
Six Sigma brings in

• Customer focus
  
• Defect reduction leading to improved quality
  
• Waste elimination and increased productivity upto 35%
  
• Cost-of-failure avoidance
  
• Tangible cost savings
  

PCMM

People Capability Maturity Model (PCMM) is a conceptual model based on state-of-the-art workforce practices. It helps organizations develop the workforce required to execute business strategy, characterize maturity of workforce practices, set priorities for improving workforce capability and integrate improvements in process and workforce. The smooth working of a process is in turn reliant on the people.

01markets places emphasis not only on quality of products and services but also people and people-related processes. Besides providing a systematic approach, PCMM methodology also offers measurement parameters that give insight into the maturity of our people processes.

The need for an internationally accepted framework that would serve as a yardstick, spurred the PCMM initiative. There are five levels in PCMM and each connotes a level of maturity that an organization is certified for, regarding people processes. Our PCMM initiative touches the employees in various aspects of their work and personal lives.

Benefits of the PCMM methodology
A PCMM based organization creates …

• An ideal environment to constantly develop and hone skills, knowledge and process capabilities.
  
• Continuous opportunities to perform across various functions and thus an opportunity to chart their own career graphs.
  
• A competency based performance management system that emphasizes continuous performance development by providing:
  o A formalized and documented performance feedback
  o An annual competency (Technical & Managerial) development plan
  o A robust reward and recognition system linked to performance
  
• Opportunity to work in a transparent environment that believes in information sharing.
  
• Large-scale employee involvement programs that encourage workgroups to improve the process abilities of their work processes, by using world class Six Sigma methodologies.
  
• An environment that believes that all knowledge collated and created at the workplace is to be shared and facilitates the same through a dedicated Knowledge Management Workgroup.
  
• An organization that constantly strives to innovate and optimize capabilities, and deploy rapid changes for managing an agile workforce.
  

ISO

ISO-9001 REGISTERED FIRM DNV CERTIFICATION B.V., THE NETHERLANDS

We believe that it is absolutely essential for Procurement Service Providers (PSP) to have clearly laid out quality processes and procedures in eProcurement services. 01markets encompasses stringent, world class processes for eProcurement services and has received the ISO 9001:2000 certification. The certification further consolidates our position as the only Procurement Service Provider in India with recognized and accepted quality processes and adds to our leadership status in the procurement arena.

The ISO 9001:2000 quality processes is further a testimony to our commitment to deliver value to our customers. We have been consistently focusing on building a system of continual improvement of processes to ensure increased customer satisfaction and have opted for an ISO 9001:2000 certification as we believe it will keep us customer-oriented and quality-focused. The certification will give us greater visibility and credibility in global markets that we service and increase our brand value among customers.